General FAQs
Is HeroBox a non-profit organization?
HeroBox is a 501(C)(3) non-profit organization. 100% of your donation is tax deductible deductible for federal income tax purposes. Our tax identification number is 26-3985630.
How does HeroBox send items to the troops?
There are 3 main ways that we send or facilitate HeroBoxes to the troops. First is through our most popular program, the myHero program. HeroBox connects people (sponsors) with deployed service members instantly online. The sponsors commit to sending one HeroBox a month to the service member they were paired with. Secondly, our HeroDay program pairs groups and organizations with deployed units. Thirdly, we receive item donations which are packed and shipped to the troops on a regular basis.
How did HeroBox start?
Please visit our Mission page to learn about HeroBox.
How can I get involved?
We offer multiple ways for you to get involved, including donating money, supplies, your services (creative, legal, etc.), your time, and many other options. If you want to get involved, simply click here to find out more.
Will I really make a difference?
Yes! Click Here to read how the troops feel about receiving a HeroBox.
How much does it cost?
You can expect to pay between $25 and $40 per HeroBox. The postage for the USPS medium flat rate box (11x8.5x5.5 ) is about $10. It costs about $15-$30 to fill the box.
Do we have to use the medium box?
No. You can use any box you wish. We recommend the flat rate boxes because of the cost.
I forgot my password, how do I retrieve it?
Click on the "Account" link in the menu at the top of this page. You will then see a link to retrieve your password.
Can I send pictures of my efforts?
Yes! Please send any pictures or feedback of your efforts and we will post on our site for everyone to see.
What are the stickers for?
The stickers identify the HeroBox. Print out, cut on dotted line and tape to your HeroBox.
Program FAQs - myHero
How does myHero Program work?
Please visit the myHero page to learn more about this program.
When are HeroBoxes due to ship?
HeroBoxes are due to ship on the first of every month. We understand that schedules vary, so within 5 days of the first is acceptable. Please remember that your hero is anticipating a Herobox.
What is the minimum commitment?
The myHero program is a commitment to send one HeroBox a month to your hero for a minimum of 3 months. You can sponsor up to 5 heroes at a time.
How do I know what my hero wants?
Click on your hero's name inside your account. It will show you their profile including requested items. If they don't have any requested items, you can send the most commonly requested items which can be found here.
What do I send if my hero hasn't requested anything?
If your hero has not requested anything, you can send some of the most commonly requested items found here.
What if my hero requests an expensive item?
You should expect to pay between $25-$40 to pack and ship a HeroBox. You are welcome to spend more but do not feel obligated to purchase expensive items.
What if my hero requests an odd item?
You are not obligated to send anything. You should only send items that you are comfortable sending.
Where am I sending the HeroBoxes?
You are sending the HeroBoxes directly to your Hero, not to the HeroBox office.
How do I know if my hero received the HeroBox?
The best way to confirm delivery is to communicate with your hero.
Can I select a Hero?
No. We have developed a "next in line" system where service members are listed in our database according to the date they registered and the total number of HeroBoxes received. You are given the next service member in line.
Program FAQs - HeroDay
How does the HeroDay Program work?
Please visit the HeroDay page to learn more about this program.
Is there a minimum number of boxes we must ship?
No. You can ship however many you want to. The average number of HeroBoxes shipped during a HeroDay is 25. However, some groups have shipped 5 and some have shipped hundreds.
How do I know what my unit wants?
You will want to communicate with your unit contact prior to hosting your HeroDay. If they haven't requested anything specific, you can send the most commonly requested items which can be found here.
What if my unit requests an expensive item?
You should expect to pay between $25-$40 to pack and ship a HeroBox. You are welcome to spend more but do not feel obligated to purchase expensive items.
Where am I sending the HeroBoxes?
You are sending the HeroBoxes directly to the unit you have sponsored, not to the HeroBox office. The HeroBoxes will be addressed to your unit contact, who will distribute them to his/her unit.
How do I know if my unit received the HeroBox?
The best way to confirm delivery is to communicate with your unit.
Can I select a unit?
No. We have developed a "next in line" system where units are listed in our database according to the date they registered and the total number of HeroBoxes received. You are given the next unit in line.
Program Support Documents
How To Pack/Ship (myHero)
This document walks you through the process of packing and shipping a HeroBox to your soldier. This file is a PDF (876k).
How To Pack/Ship (HeroDay)
This document walks you through the process of packing and shipping a HeroBox to your unit. This file is a PDF (876k).
HeroBox Stickers
This document contains four HeroBox stickers to print, cut out and tape to your HeroBox. This file is a PDF (25k)
Note: You will need Adobe Reader or another PDF reader to view the program support documents. Please click here to download Adobe Reader.
